Terms & Conditions

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The following Terms & Conditions apply to the use of this website as well as all purchases made through the site, in the following called "seller", and they form the exclusive basis for all orders, deliveries, and services provided by the seller to his customers. Regulations which deviate from these Terms & Conditions are only applicable if they are confirmed by the seller in writing. These Terms & Conditions apply to both, the private customer and the business customer.​

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Prices and shipping costs

All prices mentioned on the website of seller are final prices. However, for some shipping countries, VAT and/or import duty may be applicable which the customer has to pay to the appropriate tax or customs authorities of the delivery country before the order can be delivered.

The shipping costs are not included in the prices. They will be shown during the order process and added to the total billing amount.

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Payment of merchandise

Payment is due when the customer receives the order confirmation. Customers usually can choose between 2 forms of payment which are credit card (MasterCard, VISA Card, and American Express Card) and PayPal (in a few countries payment is only possible via PayPal). 

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Delivery of merchandise

Ordered goods are being delivered to the shipping address that the customer provided when he placed his order. The seller delivers orders worldwide. In case due to acts of God's will an order cannot be delivered or other services cannot be provided, then there is no further liability from the seller's side other than immediately refunding those amounts which the customer already may have paid. In case attempts to deliver an order at the location of the customer's shipping address fail twice, then the purchase contract is automatically terminated. In this case, amounts already having been paid by the customer will be refunded after the merchandise, which could not be delivered to the customer, has been returned to the seller. In case there is a delay with an order fulfillment of more than 4 weeks and the customer can prove that this delay is unreasonable for him, then the customer, after a reasonable grace period, can withdraw from his contract free of charge.

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Retention of title

As long as the customer has not fulfilled all his financial obligations from his purchase contract towards the seller, all the merchandise which may already have been delivered to the customer remains the property of the seller. As long as this retention of title prevails, the customer is not allowed to sell the merchandise or use it; in particular, the customer is not allowed to contractually grant the right to use the merchandise to any third party.

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Liability for payment of damages

In the case of simple negligence, the seller is only liable as far as it violated contractual duties, and the liability is limited to foreseeable damage. The seller is not liable for damages caused easily and negligently due to some defects of the purchased item.

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Use of personal data

The seller's Privacy Notice can be accessed by clicking on "Privacy Notice" in the menu bar.

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Severability clause

If a rule of these Terms & Conditions for any reason should be invalid or become invalid, then this does not touch the validity of the other rules and conditions.

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Disclaimer

The content on this page is for general information purposes only – it is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. You are advised to confirm any information obtained from or through this page with other sources and review all information regarding any medical condition or treatment with your physician. Never disregard professional medical advice or delay seeking medical treatment because of something you have read on or accessed through this page. The FOHOW UK is not responsible or liable for any advice, course of treatment, diagnosis or any other information, services or products that you obtain through our website.

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Legal Notice

The entire contents of this website are copyrighted by the owner of this website and by third parties. Any reproduction, publication, or distribution of material contained on this website requires prior approval in writing by this website's owner. All information on this website is being provided to the best of the owner's knowledge in regard to its accuracy and completeness, however, no guarantee is given that the information to always be fully up-to-date, correct, and complete. Contents of this website can be changed and updated without prior notice. The owner of this website does not take any responsibility for the contents of web pages which can be reached from this website via links. External links have been checked for illegitimate contents at the time of placing the link, and no such contents were apparent, however, there is no obligation to constantly monitor the contents of such external links.

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Registered trademarks and brand names that can be found on this website are the property of their respective owners.

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Privacy Policy

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This privacy policy sets out how Wellness Pro uses and protects any information that you give when you use this website. Wellness Pro is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

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What we collect

We may collect the following information:

- Name

- Contact information including email address

- Demographic information such as postcode, preferences and interests

- Other information relevant to customer surveys and/or offers

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What do we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.

- We may use the information to improve our products and services.

- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

- From time to time, we may also use your information to contact you for market research purposes.

- We may use the information to customize the website according to your interests.

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Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

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- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@webwellness-pro.co.uk

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

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Shipping Policy

 

At Wellness Pro we strive for efficient and effective service delivery.  We do therefore think that our standard is conspicuously very high; however, it is the opinion of; and feedback from our clients that carries the day. ​

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International:

- All Europe:

Shipping to Europe (Excluding UK) will be a flat rate of £10.00 until further notice for parcels up to 2 kg.

For Parcels More Than 2Kg, we will inform you of the extra cost, if we do think the cost could be significantly higher.

- Africa, Asia & USA:

Shipping to Africa, Asia & USA will be a flat rate of £10.00 until further notice for Parcels up to 2Kg.

For Parcels More Than 2Kg, we shall inform you of the extra cost, if we do think the cost could be significantly higher.

- Australia, New Zealand & Oceania:

Shipping to Australia, New Zealand & other Oceania countries will be a flat rate of £10.00 until further notice for Parcels up to 2kg.

For Parcels More than 2kg, we shall inform you of the extra cost if we do think the cost could be considerably higher.​

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NOTE:  Depending on the nature of the postal service provision in your country, it can take from 14 to 28 days for some shipments to arrive. We advise clients to contact their local Customs & Excise department for details. Shipping laws vary from country to country. It is the responsibility of the client to check with the Customs & Excise department in their country whether the country permits the shipment of such products. Fohow UK and associates are not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. 

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Our responsibility ends when we have proof that the order(s) has arrived at your home country. We are not under any law, ordinance, statute, treaty or circumstances, responsible for the internal postal services function of the recipient of our services and/or products.

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Please contact us if you have any queries and questions via info@wellness-pro.co.uk

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Return Policy

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• Unopened items may be returned for any reason whatsoever. Simply send the items back to us by mail within 30 days (starting from the date of dispatch and shipment to YOU). When we receive your package we will credit you by the method of payment used to place the order, for the full purchase price of your product(s), LESS shipping charges we paid for.​

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• Damaged & Incorrect Items: At Fohow UK, we strive to package clients’ order(s) so they will arrive in perfect condition. Unfortunately, once the package leaves our hands, it goes through many other handling hands; consequently, the products may shift causing unintentional damage. Should you receive a product that has been damaged in transit,  please contact us immediately for further instructions:

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- Please do not discard the damaged product(s). Retain the original box and packaging as inspection is often required by the carriers.

- Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during the shipment of returned items.

- Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products. 

- Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please contact us first in order to receive a return authorization.